Redding Associates Limited Customer  Privacy Notice

This privacy notice tells you what, how and why we collect and use your personal information and how we protect it. It was last updated on the 15th January 2026. We are registered with the Information Commissioner’s Office (ICO).

Contact details: We can be contacted via the following email: info @reddingweb.co.uk

What information we collect, use, and why:

We collect or use the following information to provide and improve products and services for clients:
• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Usage data (including information about how you interact with and use our website, products and services)
• Records of meetings and decisions
• Website user information

We collect or use the following personal information for the operation of client or customer accounts, information updates and for marketing purposes:
• Names and contact details
• Addresses
• Purchase or service history
• Marketing preferences

We collect or use the following personal information to comply with legal requirements:
• Name
• Contact information
• Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Account information
• Purchase or service history
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about lawful bases, your data protection rights and the exemptions which may apply on the ICO’s website

• You have the right to ask us for copies of your personal information and may request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete
• You have the right to ask us to delete your personal information.
• You have the right to ask us to limit how we can use your personal information.
• You have the right to object to the processing of your personal data.
• You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data is:
• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests
• To provide and improve products and services we only collect personal information where needed for the delivery of compliance services (such as ESOS) or other relevant services where the person involved is a named individual acting on behalf of their organisation.
• For dealing with queries, complaints or claims, we only collect personal information if the details have been provided to us in correspondence and will only use such details in connection with the query, complaint or claim.

Where we get personal information from

• Directly from you
• Regulatory authorities
• Publicly available sources
• Suppliers and service providers

We may also collect information about you when you use our website. Please see our cookie policy for further information.

How long we keep information

We will only retain your personal data for as long as necessary to fulfil the purposes we collect it for. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.

How we protect information and who we share information with

We retain information electronically within password and virus protected systems. We will only share information with organisations we’re legally obliged to share personal information with or for whom we have consent.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint